Emails with tracking will be sent. If you didn't get it please check your spam or send us a email including your order number via our contact page. 

International customers are responsible for any duties and taxes.

International shipments may encounter customs and duty fees. These fees are based on the destination and the regulations of the country being shipped to. Different countries have rates which are determined by the custom’s laws of each individual country, not TNC or the carrier. 

Your watch is internationally warranted by True North Watch Co. for one year from the date of purchase for any material or workmanship defects.

This warranty does not cover: glass; batteries; internal or external damage resulting from excessive wear, improper use or mishandling; or damage resulting from service provided from an unauthorized service center.

You are always entitled to an exchange or refund within 7 days, as long as the item has not been used. All original packaging must be returned with the product without having been taken off. 

 In case of returns or exchange of goods please contact us at info@truenorthcollections.com